How To Spa
Where do I check in for my appointment?
Please check in at the front desk of the spa upon arrival. You will then be shown to the lounge or to the locker room to prepare for your treatment
How early should I arrive for my appointment?
Please arrive 10-15 minutes prior to your scheduled appointment so that you can change into your spa attire and enjoy the comforts of our lounge/meditation room. For waxing or tinting treatments, please arrive 5 minutes before your scheduled appointment.
What if I'm running late?
Please note that your late arrival time will determine the length of your treatment. Your service will end on time so that our next guest's appointment is not delayed.
What is your cancellation policy?
If you need to cancel or reschedule your appointment, please call us at least 24 hours prior to your appointment. Any cancelation made less than 24 hours in advance will be charged in full.
What do I need to bring?
When you arrive, you will receive a towel, robe, slippers and locker for your personal belongings. Please do not bring valuables to the spa, as we are not responsible for lost, stolen or damaged items.
Do I disrobe entirely for my spa treatments?
This is your choice. Upon request, we provide disposable undergarments for all body treatments. Our staff will appropriately drape you with towels or sheets at all times during your treatment to maintain your privacy.
May I ask my therapist to make adjustments to my treatment?
Absolutely. We want you to completely relax and enjoy your experience. For example, if you would like a change in the amount of pressure during your massage, please let your therapist know.
Should I alert someone if I have any physical ailments or allergies?
Yes. Please inform your therapist of any physical or medical conditions that may interfere with your treatment. We want you to have the best experience possible.